FAQ’S

WHAT ARE THE CHARGES ON MY BILL?

  • WATER – The cost of actual water used by the customer. One billing unit equals 100 cubic feet. One hundred cubic feet equals 748 gallons.
  • BASIC SERVICE CHARGE – These funds are used to cover fixed expenses for the routine maintenance of the water system, ensuring a stable stream of revenue to cover routine expenditures.
  • MWA SURCHARGE – Voter approved, these funds are used to fund 60% of the debt service for the Morongo Basin Pipeline extension from the California Aqueduct to our communities. The pipeline insures a stable, long-term supply of water for our growing area. This debt will be paid in full in 2021.
  • FMHA (Farmer’s Home Administration Surcharge) – Voter approved, these funds are used to fund the debt service for the construction of the Desert View County Water System (Flamingo Heights area). This debt will be paid in full in 2019.
  • MWA DEBT 1 –Voter approved, this debt is assessed by the Mojave Water Agency. Funds are used primarily for the payment of debt service and maintenance in connection with the State Water Project (The California Aqueduct).
  • MWA DEBT 2 – Voter approved, this debt is assessed by the Mojave Water Agency*. Funds are used primarily to supplement the MWA 1 tax and to fund the Mojave Water Agency administration.
  • MWA ID ‘M’ – Voter approved, this debt is assessed by the Mojave Water Agency*. Funds are used to fund 40% of the debt service for Morongo Basin Pipeline extension from the California Aqueduct to our communities.

*To learn more about the Mojave Water Agency and the services they provide please visit their web site at www.mojavewater.org
I DID NOT USE ANY WATER. DO I STILL HAVE TO PAY THE MONTHLY CHARGES?
Yes. Service Charges, Surcharges and Voter Approved Debt must be paid regardless if you have any water usage.

I DID NOT RECEIVE MY BILL. AM I STILL RESPONSIBLE FOR MAKING MY PAYMENT ON TIME?
Yes. It is your responsibility to notify the Agency if you have not received a bill for water service or other applicable charges and to ensure payment is made before it becomes delinquent.

I CAN’T PAY MY BILL BY THE DUE DATE. MAY I GET AN EXTENSION?
No, the Agency does not provide extensions to the payment due date.

I RECEIVED AN UNUSUALLY HIGH BILL. MAY I MAKE PAYMENT ARRANGEMENTS?
Yes, you may request a Payment Plan for a bill that is at least two times greater than the usual bill for that billing cycle. Payment Plans will be made for a maximum of three months at no interest. Only one Payment Plan will be granted in a twelve (12) month period. Contact a Customer Service Representative for further details or to make arrangements.

WHAT ARE POSSIBLE CAUSES OF HIGH WATER USAGE BILLS?
Unseen or unfixed leaks can wastefully drip thousands of gallons of water. Early detection is important to avoid unusually high bills. If you suspect a leak you may request to have an Agency representative check your meter leak indicator at no cost to you. To check for a possible leak yourself, follow these guidelines:
•    Check the read on your meter
•    Turn off all water sources (swamp cooler, dishwasher…)
•    Wait 15 minutes
•    Check the read on your meter again. If it has changed, you may have a leak.
The toilet is one of the most common water wasters. To determine if your toilet is leaking, look at the bowl after the tank has stopped running. If you still see or hear water running, your toilet is leaking. Alternatively, you may use leak detection dye tablets, available at the Agency free of charge upon your request.
WHEN DO I GET MY GUARANTEE DEPOSIT BACK?
Your deposit will be credited to your account once you have achieved “credit worthiness”. This is accomplished by maintaining good payment history with no delinquent charges, no non-sufficient funds checks and no lock-offs for non-payment for a period of twelve consecutive billing cycles (two years). If you have any questions regarding the status of your payment history please call Customer Service at 760-364-2315. Deposits for “bulk” accounts will be refunded to you after your account is closed.
HOW CAN I PROTECT MY HOME FROM HIGH PRESSURE IN THE WATER SYSTEM?
The Agency attempts to maintain service facility pressure under normal conditions within a range of forty (40) to one hundred twenty (120) pounds per square inch. Conditions may develop where the pressure will fall below or exceed this pressure range. When accepting water service from the Agency to your premises you agree to hold the Agency harmless for any damage or loss that may occur as a result of these low or high pressure conditions. It is strongly recommended that you install and maintain a pressure reducing valve both at the customer side of the meter and at the dwelling that is serviced by the meter.